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Fish Tank Fish Privacy Policy
 
Fish Tank Fish take a number of steps to keep your information private whenever you purchase products including fish tanks and fish online.

Fish Tank Fish is committed to making your online shopping experience a positive one. When you order fish tank or fish online, your information will be kept confidential. We don’t send out annoying newsletters and your information will not be shared with anyone outside of Fish Tank Fish.

When you register with Fish Tank Fish to begin ordering your fish tanks or fish online, you are required to give us information including name, e-mail address, mailing address and phone number. This is strictly for delivery and contact purposes. Any information you provide may be used to personalise your experience, process transactions and to contact you regarding your transaction. Any feedback from you about your Fish Tank Fish online experience will be used to improve our website and customer service to help serve you better.

At Fish Tank Fish, we accept a range of payments to suit your convenience. Due to its safety features and ease of useability, we prefer using PayPal for payments. This means secure transactions and a reduction in the risk of fraud. If you would like to find out more about PayPal’s privacy policy read here. When you order products including fish tanks and fish online, you are agreeing to our privacy policy from this page. If you have any questions, please don’t hesitate to contact us at enquiries@fishtankfish.com.au.


Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 2011-09-13. Product prices are regularly updated when price changes are received from our suppliers.

Customer Service Policy

 

Fish Tank Fish is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 4-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 3 business days to arrange an agreeable alternative item, a backorder or a full refund at your discretion.

Security Policy

 

When purchasing from Fish Tank Fish Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre fishtankfishonline@gmail.com.