Returns and Replacements

We offer a 100% live delivery guarantee* on all our livestock!


In the rare case that something in your order arrives dead, or is missing, please take a photo of the contents in the original shipping bag and email it to us within 24 hours of your order being delivered. We’ll arrange for a refund or store credit for you – whichever you prefer.

Unfortunately, due to the extent of packaging required to safely ship live fish, we cannot accept returns on livestock as this endangers the health of the specimens.


Dry good returns are only accepted if the goods are faulty.


** Freight/Postage costs are Non-Refundable & are not able to be claimed