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Terms and conditions of use

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site and or placement of an order indicates your acceptance of these terms and conditions.
Your submittal of any purchase order to fishtankfish.com.au indicates acceptance of these terms and conditions.
These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by fishtankfish.com.au

Fishtankfish.com.au reserves the right to make changes to this site and these terms and conditions at any time.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Fishtankfish.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. Fishtankfish.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item or to refund you for part/full amount of your order. 

Liability

Fishtankfish.com.au is not liable for any losses or damages caused by this website or any website linked to or from this website.
We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

Orders

All live fish orders placed are subject to availability. In the event Fishtankfish.com.au are unable to supply your order, in part or in full, you will be refunded using the same method received.

Fishtankfish.com.au is not able to take requests for size, gender, colours ect for fish unless it is stated in the product description. Any requests will generally not be taken into consideration. As the fish are shipped to us at random and this is how we ship them.

All images are used for reference purposes only.

Sizes on the website are an estimate, so give it 1cm grace. Fish are measured from the tip of the nose to tip of the tail. Sometimes we will send a slightlly larger (more expensive) size if the smaller ones are out of stock. 

Delivery

The delivery times provided by Fishtankfish.com.au are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. Once orders depart our HQ they are in hands of shipping companies & couriers. ALL shipped items include tracking information. Fishtankfish.com.au are not liable for tracking issues but we endeavour to maintain contact with you and assist to locate where possible.

All deliveries by either courier company will require a signature upon delivery. We do instruct our couriers to leave the order at the address if they feel it is safe to do so. This is at the couriers discretion and is on a case by case situation. If no one is able to sign for the delivery you may need to go and collect it from your nearest depot.

In the event that multiple items are ordered, part deliveries may be made. Please ensure you enter the correct delivery address as it should be written on your order. Fishtankfish.com.au can not be held responsible for incorrectly entered delivery addresses.

Acceptance of the Goods

The buyer is responsible for inspecting all live fish & consumables for fault and notifying Fishtankfish.com.au on the day of receiving the goods should there be a problem. Fishtankfish.com.au will not be held liable for any deliveries left at your address 6 hours after delivery or for orders that were not signed to receive at the delviery address for example orders requiring depot collection or where redelivery is required in the following days.

Change of Address

Fishtankfish.com.au cannot be held responsible for an incorrect address being entered on your order. All orders will be shipped to the address you included when you placed your order. If this is incorrect please contact us immediately.

Warranties

All warranties offered are the original manufacturers warranties and not that of Fishtankfish.com.au

Pricing

Fishtankfish.com.au prices are subject to change without notice. By placing your order you agree to the prices displayed during checkout & understand that no further discounts will be applied after checkout is complete.

Refunds & Returns

Returns must be in as new condition with original packaging. Faulty goods will be dealt with as per the manufacturer’s warranty.
We recommend sending returns via registered post as we do not accept responsibility for lost items.
We will happily exchange or refund your item provided the item and its packaging is in its original condition and returned to us in a timeley manner.

REFUNDS AND RETURNS ARE NOT AVAILABLE FOR LIVE FISH, CONSUMABLES i.e food OR SALE ITEMS

Dead On Arrival Policy

In the unfortunate event that any of your fish are dead on arrival, Fishtankfish.com.au will promptly provide you with a store credit or a refund to the amount of the deceased fish once your DOA claim has been processed and you have correctly followed the instructions which can be found on our Shipping & Retuns page.

You will be required to take very clear photos of the fish in it’s original unopened packaging and email us at enquiries@fishtankfish.com.au. And download the claims form from our website and email it back to us. No store credit will be issued unless the fish arrives dead in the box and pictures have been provided.

No refunds will be provided for fish that arrive and have been released into your tank.

The buyer is responsible for inspecting all live fish & consumables and notifying us on the same day of courier delivery, we are able to obtain actual delivery times from the delivery drivers and the courier companies websites. Fishtankfish.com.au will not be held liable for any deliveries left at your address when a signature is not obtained or if delivery was attempted and subsequent redelivery was made at a later date. If this is the case our live guarantee will not apply.

ALL SHIPPING COSTS ARE NON-REFUNDABLE

Order Cancellations

If notified before goods have been dispatched, Fishtankfish.com.au can cancel your order however a 20% handling fee will be charged and subtracted from the refunded amount.

Copyright and Trademark Notice

This site is owned and operated by Fishtankfish.com.au unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Fishtankfish.com.au All software used on the site is the sole property of Fishtankfish.com.au or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Aquaticfever.com prior written permission.
All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Fishtankfish.com.au shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.

Whilst care is taken to ensure that the descriptions of products on www.fishtankfish.com.au is accurate, these are constantly being changed, upgraded, and on occasion removed from the website Fishtankfish.com.au cannot be held liable for omissions or errors to a product description whether temporary or permanent. Fishtankfish.com.au shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, Fishtankfish.com.au shall issue a credit to your credit card account in the amount of the charge.

Our Privacy Policy

The privacy of your personal information is very important to us. We are committed to respecting your right to privacy and protecting your personal information.

Any information we collect in relation to you is kept strictly confidential. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us. We use cookies to allow you to
login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies also allow us to give you a more personalised, friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer. This helps to deter and reduce fraudulent behaviours.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make or when you use the contact us page. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties.

You acknowledge that Fishtankfish.com.au is not responsible for the operation of or content located on or through any such site.